Terms of Service

1. What Lapsehoidja24 is

Lapsehoidja24 is a marketplace where families find nannies, tutors, home helpers and other specialists, and specialists find families. We are not an employer, an agency or a provider of the specialists' services: the agreement, payment and liability are between the family and the specialist.

We verify specialists' identity and documents as far as reasonably possible, but do not guarantee the accuracy of user-provided information or the quality of services.

2. Account and user obligations

You must be at least 18 to create an account. You are responsible for the security of your account and sign-in link.

Information in profiles and listings must be true and up to date. Using other people's photos, invented experience or another person's data is prohibited.

Asking for prepayment, harvesting other users' data, spam, harassment and any unlawful activity are prohibited.

3. Bookings, reviews and trust badges

A booking on the platform is confirmed by both sides. Confirmed and cancelled bookings affect a specialist's reliability indicators.

After a meeting, both sides answer whether it took place. A meeting counts if both answered “yes”, or one answered “yes” and the other did not answer within 72 hours. A “no” from either side means the meeting did not take place. Repeated no-shows are passed to a moderator.

You can leave a review once you have answered that the meeting took place, and no later than 14 days after it is counted. Both sides' reviews are published at the same time: when both have left a review, or 14 days after the meeting is counted. A review of a meeting that was not counted is not published. The person reviewed can reply once. Reviews and replies can be reported, and a moderator may hide them. No-shows and cancellations less than 24 hours before the start count towards reliability.

Trust badges (identity verified, first aid, video intro) mean our moderator has checked the relevant document or call. They are not a guarantee.

4. What is free

The catalogue, profiles, reviews and reply speed are open to everyone, even without signing up. Once signed up, a family can post a listing, receive and read applications, save profiles to favourites and read its conversations for free.

For nannies and other specialists everything is free: the profile, applying to listings, messaging and checks. We take no commission on their earnings.

5. Contact access

For families, contact access is paid. It lets a family write to a specialist first, reply in a conversation, see the specialist's phone number and propose or confirm a meeting time. Without access a family can read conversations, mark an application as not a fit, decline a proposed time, cancel a booking, answer whether a meeting took place and leave a review.

Plans: week — 9.90 €, a one-off payment for 7 days with no renewal; month — 17.90 €, renews automatically every month; 3 months — 29.90 €, renews automatically every 3 months. While access is active, a second plan cannot be bought.

All prices shown on the platform include VAT. The rate is determined by the consumer's country and is shown on the payment confirmation. Payment is by card via Stripe. Access opens as soon as the payment is confirmed. After each payment we send an e-mail with the plan, amount, access period and a link to the receipt; your payment history and receipts are in your account.

If there are still few profiles in the family's city, contacting specialists from that city is free; their profiles say so. The family's city is the city in its profile or, if none is set, the city of its latest active listing.

When access ends, conversations stay and can be read, and phone numbers opened earlier remain visible. Writing, opening new phone numbers and proposing times are available again after renewal or a new purchase.

6. Renewal and cancellation

The month and 3-month plans renew automatically: at the end of each period the plan price is charged to your card until you cancel renewal. The payment button says so too.

Before each charge we send an e-mail: 3 days ahead for the monthly plan and 7 days ahead for the 3-month plan. It shows the charge date, the amount and a cancellation link.

You can cancel renewal at any time with one button in your account or via the link in the e-mail (on the page that opens, confirm the cancellation with a button). After cancelling there are no more charges, and access stays until the end of the paid period.

If a renewal payment fails, we will let you know by e-mail; access continues once the payment goes through.

7. Refunds and disputed payments

Within 48 hours after an automatic renewal you can get your money back for the new period with the “Get a refund” button in your account, if you haven't sent any messages in that period. Access closes immediately, renewal stops, and the money usually reaches your card within a few days.

In other cases, write to us about a refund at the address shown at the bottom of this page.

If you dispute a payment through your bank (chargeback), the access paid for with that payment closes just as with a refund, and renewal stops.

8. Right of withdrawal

Contact access starts right after payment. Before paying you tick a consent box: you ask us to start right away and understand that once it starts, the 14-day right of withdrawal no longer applies. Payment cannot start without this tick; we store the time of your consent.

For other paid services, consumers have a 14-day right of withdrawal, except where the provision of a digital service has already begun with the consumer's consent.

9. Hidden contacts

Phone numbers, e-mail addresses and links in the titles and descriptions of profiles and listings, and in specialists' messages, are hidden. A family with access sees a specialist's phone number via the “Show phone” button.

Putting contact details in texts to get around payment is prohibited and violates these terms.

10. Listing boost

A family can boost its listing: for 7 days it is shown first in the list. It costs 4.90 €, a one-off payment with no renewal.

11. Liability

The platform is provided as is. We are not liable for agreements between users, the provision of services or resulting damage, except to the extent required by law.

We may suspend or close an account for violating these terms.

12. Changes and governing law

We may change these terms by notice on the platform. The provider is registered in Latvia, but consumers keep the mandatory consumer-protection rights of their country of residence. A consumer in Estonia may turn to the Estonian Consumer Protection and Technical Regulatory Authority and use the EU online dispute resolution platform.